Customer Policies & Procedures

Customer Accounts

Product Availability

Ordering Against Crop Plan

Ordering Custom Crop Production

Ordering from Open Availability

Will Call Orders

Delivery

Returns and Claims

 

 

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Customer Accounts

• An account must be opened prior to purchasing from Flora Company. An application may be downloaded here.
• A copy of a current Nurseryman/Florist License is required (Idaho Department of Agriculture website: www.agri.state.id.us).
• A copy of Idaho State Tax Commission Seller’s Permit is required for tax exempt customers (State Tax Commission website: www.tax.idaho.gov).
  
• Terms/Payment
  
• $500.00 minimum order. $200.00 minimum invoice for orders off open availability.
• Payment is accepted by business check (no personal checks), Visa, MasterCard, American Express and Discover.
• Credit accounts are net 30 with approved credit application. C.O.D. until credit approved. Accounts are past due at 30 days. A 5% finance charge will be assessed on past due amounts.
• Past Due accounts are C.O.D. only.
• Accounts may be sent to collections at 90 days past due. Customer will pay all costs associated with collections, including legal expenses, if necessary.

 

Product Availability

• Flora is a custom grower of spring annuals, perennials and floral crops
• Flora grows for committed orders placed against our grow plan
• Orders must be placed 6-8 months ahead of ready date to ensure availability
• Flora can source unique plant products or hardgoods for custom production
• Open availability is limited

 

Ordering Against Crop Plan

• Orders placed against our crop plan with a 6-8 month lead time receive a 5% discount off open availability prices. Volume discounts may apply. Contact us for more information.
• Cancellation date is determined when order is placed. Cancellations after that date are accepted only if materials have not been purchased.
• Delivery dates are determined when order is placed. Orders are expected to ship within 1 week of plant ready date. A holding fee or restocking fee may be assessed on orders where delivery or pick up is delayed by customer.

 

Ordering Custom Crop Production

• Custom Grow orders allow customer to specify quantities, ready date, variety, color, container size, unique plant material, or custom designed products. Minimums apply. Contact us for your specific needs.
• Custom Production orders require deposit at time of order. Amount to be determined by the parameters of the order.
• Sourcing custom plant material and hard goods requires a 50% deposit before the order can be placed with the supplier.

 

Ordering from Open Availability

• Varieties and Quantities on Open Availability are limited and change continually.
• Flora’s Open Availability is posted daily on our website and e-mailed weekly to our customers.
• Open availability orders are taken until 4:00 pm M-F.
• Deliveries made M-F during business hours.
• Saturday will-call order pick-up until 12 noon.
• Prices subject to change.
• $200.00 minimum invoice for orders off open availability.
• Use OpenAvailability list to make your selections.
• Place order by phone, fax or e-mail:
• 208-229-4477
• 208-229-4478 (fax)
• sales@floracompany.com

 

‘Will Call’ Orders

• Orders placed by 9:00 am M-F can usually be picked-up same day after 2:00 pm.
• Orders placed by 4:00 pm M-F can usually be picked up next business day by 9:00 am.
• Will-call orders must be picked up within 24 hours of placing order.
• Unclaimed will-call orders are returned to inventory after 24 hrs and accessed a 15% restocking fee.
• Will-call orders may be picked up until 12 noon Saturday during April, May & June.
• Flora is closed on Sunday.

 

Delivery

(See our Delivery Schedule and charges - COMING SOON)

• Orders placed by 9:00 am for local delivery can usually be delivered next business day.
• Local delivery charge is $35.00 per drop. Outside of local area freight charge via Flora truck is $2.50 per loaded mile for <350miles. Distances over 350 miles additional charges may apply.
• Local delivery area is within the Treasure Valley, see Delivery Schedule for specifics.
• Deliveries out side our local area are scheduled on specific days. See schedule.
• Shipping available by common carrier FedEx, UPS, or Greyhound.

Returns and Claims

• Documentation is required on all returned product and/or claims. Liability is limited to the amount of the invoice.
• Inspect all plant material at time of delivery while driver is present.
• Note specific items returned and the reasons on bill of lading, then sign.
• Return plant material and copy of bill of lading with driver.
• Returned product will be deducted from your invoice, with proper documentation.
• Claims made after the order has been posted will require a credit memo
• When product is not returned with driver:
  • Call our office 208-229-4477 and report claim within 24 hours.
  • Provide digital or film photo of product, if possible.
  • Provide written description of claim including problem, quantity, variety and order number. Claims maybe e-mailed, faxed or mailed.

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